1. Shipping Coverage

• We ship within Kuwait only.
• Free shipping on all orders above 500 EG .

2. Processing Time

• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed the next business day.

3. Delivery Time

• Standard delivery: 4-7 business days.
• Delivery times may vary during peak seasons or holidays.

4. Delivery Method

• Cash on delivery (COD) available.
• Our delivery partner will contact you to arrange delivery time.
• Please ensure someone is available to receive the order.

5. Delivery Address

• Please provide accurate and complete delivery address.
• We are not responsible for delays due to incorrect addresses.
• Address changes after order confirmation may cause delays.

6. Order Tracking

• You will receive order confirmation via email.
• Tracking information will be provided when available.

7. Failed Delivery

• If delivery fails due to customer unavailability, additional delivery charges may apply.
• Please do not refuse delivery as it may cause processing delays.

8. Damaged Items

• Please inspect your order upon delivery.
• Report any damage within 24 hours of delivery.
• We will arrange replacement for damaged items at no extra cost.

9. Shipping Restrictions

• Some remote areas may have extended delivery times.
• We reserve the right to use alternative shipping methods when necessary.

Contact for Shipping Inquiries

For shipping inquiries, please contact us at: Egypt-info@momschocobh.com